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CUSTOMER SATISFACTION RESEARCH HANBOOK:

DEREK ALLEN;

CUSTOMER SATISFACTION RESEARCH HANBOOK: - FIRST - NEWDELHI PEARSON EDUCATION SINGAPOREPTE LTD 2005 - 248

ISBN: 81-297-1134-6

Subjects--Index Terms: CUSTOMER RELATIONSHIP MANAGEMENT

Dewey Class. No.: 658.812 / 4972

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