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101 WAYS TO REALLY SATISFY YOUR CUSTOMER:HOW TO KEEP YOUR CUSTOMERS AND ATTRACT NEW ONES

GRIFFITHS ANDREW;

101 WAYS TO REALLY SATISFY YOUR CUSTOMER:HOW TO KEEP YOUR CUSTOMERS AND ATTRACT NEW ONES - AUSTRALIA ALLWIN AND UNWIN ASIAN REPRINT 2006 - 217

ISBN: 1-74175-008-3

Subjects--Index Terms: "CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION"

Dewey Class. No.: 658.812 / 5933

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101 WAYS TO REALLY SATISFY YOUR CUSTOMER:HOW TO KEEP YOUR CUSTOMERS AND ATTRACT NEW ONES