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SERVICE MANAGEMENT:OPERATIONS SREATETY AND INFORMATION TECHNOLOGY

FITZSIMMONS MONA J;SIMMONS FITZ JAMES;

SERVICE MANAGEMENT:OPERATIONS SREATETY AND INFORMATION TECHNOLOGY - NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2006 - 605

ISBN: 0-07-061566-7

Subjects--Index Terms: "GENERAL MANAGEMENT,SERVICES MANAGEMENT"

Dewey Class. No.: 658 / 6187

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SERVICE MANAGEMENT:OPERATIONS SREATETY AND INFORMATION TECHNOLOGY