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BUSINESS PROCESS AND BALANCE SCORECARD:USING PROCESS AS STRATEGIC DRIVER

SMITH F RALPH;

BUSINESS PROCESS AND BALANCE SCORECARD:USING PROCESS AS STRATEGIC DRIVER - NEW JERSEY JOHN WILY AND SONS PVT LTD 2007 - 227

ISBN: 0-470-04746-1

Subjects--Index Terms: "WORK FLOW MANAGEMENT, BENCHMARKING"

Dewey Class. No.: 658.514 / 6258

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BUSINESS PROCESS AND BALANCE SCORECARD:USING PROCESS AS STRATEGIC DRIVER