IES Management College And Research Centre

"BUSINESS PROCESS IMPROVEMENT:THE BREAKTHROUGH STRATEGY FOR TOTAL,QUALITY,PRODUCTIVITY, AND COMPETITIVENESS"

HARRINGTON JAMES;

"BUSINESS PROCESS IMPROVEMENT:THE BREAKTHROUGH STRATEGY FOR TOTAL,QUALITY,PRODUCTIVITY, AND COMPETITIVENESS" - NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 1991 - 274



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