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RESEACHINMG CUSTOMER SATISFACTION AND LOYALTY:HOW TO FIND OUT WHAT PEOPLE REALLY THINK

PAUL SZWARC;

RESEACHINMG CUSTOMER SATISFACTION AND LOYALTY:HOW TO FIND OUT WHAT PEOPLE REALLY THINK - NEWDELHI KOGAN PAGE INDIA 2006 - 258

ISBN: 0-7494-4661-7

Subjects--Index Terms: CONSUMER BEHAVIOUR

Dewey Class. No.: 658.8342 / 7145

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RESEACHINMG CUSTOMER SATISFACTION AND LOYALTY:HOW TO FIND OUT WHAT PEOPLE REALLY THINK