IES Management College And Research Centre

MAKING CUSTOMER SERVICE HAPPEN:A SIMPLE AND EFFECTIVE GUIDE TO ACHIEVING UNBELIEVABLE CUSTOMER SATISFACTION WHILE REDUCING YOUR COS

HICKEY KRISTIN;

MAKING CUSTOMER SERVICE HAPPEN:A SIMPLE AND EFFECTIVE GUIDE TO ACHIEVING UNBELIEVABLE CUSTOMER SATISFACTION WHILE REDUCING YOUR COS - NEWDELHI VIVA BOOKS PRIVATE LTD 2006 - 112



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"CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION, CUSTOMER SERVICES"

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