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"CUSTOMER SERVICE NIGHTMARES:10 TALES OF THE WORST EXPERINCES POSSIBLE , AND HOW THEY COULD HAVE BEEN FIXED"

FRIEDMAN NANCY;

"CUSTOMER SERVICE NIGHTMARES:10 TALES OF THE WORST EXPERINCES POSSIBLE , AND HOW THEY COULD HAVE BEEN FIXED" - NEWDELHI VIVA BOOKS PRIVATE LTD 2004 - 149

ISBN: 81-7649-612-X

Subjects--Index Terms: "CUSTOMER RELATIONSHIP MANAGEMENT,CRM,"

Dewey Class. No.: 658.812 / 8721

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"CUSTOMER SERVICE NIGHTMARES:10 TALES OF THE WORST EXPERINCES POSSIBLE , AND HOW THEY COULD HAVE BEEN FIXED"