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CASES IN CALL CENTER MANAGEMENT:GREAT IDEAS TH AT WORK

FEINBERG, RICHARD, RUYTER, KO DE, BENNINGTON, LYNNE

CASES IN CALL CENTER MANAGEMENT:GREAT IDEAS TH AT WORK - MUMBAI JAICO PUBLICATIONS 2007 - 356

ISBN: 81-7992-442-4

Subjects--Index Terms: CALL CENTRE MANAGEMENT

Dewey Class. No.: 658 / 9550

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CASES IN CALL CENTER MANAGEMENT:GREAT IDEAS TH AT WORK