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"CUSTOMER RELATIONSHIP MANAGEMENT:EMERGING CONCEPTS, TOOLS AND APPLICATIONS:"

PARVATIYAR ATUL;SETH JAGDISH N;SHAINESH G;

"CUSTOMER RELATIONSHIP MANAGEMENT:EMERGING CONCEPTS, TOOLS AND APPLICATIONS:" - NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2001 - 544

ISBN: 978-0-07-43504-9

Dewey Class. No.: 658.812 / 10513

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"CUSTOMER RELATIONSHIP MANAGEMENT:EMERGING CONCEPTS, TOOLS AND APPLICATIONS:"