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THE NEW GOLD STANDARD:5 LEADERSHIP PRINCIPLES FOR CREATING A LEGENDARY CUSTOMER ...

MICHELLI JOSEPH A;

THE NEW GOLD STANDARD:5 LEADERSHIP PRINCIPLES FOR CREATING A LEGENDARY CUSTOMER ... - NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2008 - 284

ISBN: 978-0-07-022174-1

Subjects--Index Terms: "HOTEL MANAGEMENT,LEADERSHIP,SERVICE MANAGEMENT"

Dewey Class. No.: 658.4092 / 11088

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THE NEW GOLD STANDARD:5 LEADERSHIP PRINCIPLES FOR CREATING A LEGENDARY CUSTOMER ...