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"SATISFIED CUSTOMERS TELL THREE FRIENDS,ANGRY CUSTOMERS TELL 3000:RUNNING A BUSINESS IN TODAY'S CONSUMER-DRIVEN WORLD"

"BHANOT, T,;"

"SATISFIED CUSTOMERS TELL THREE FRIENDS,ANGRY CUSTOMERS TELL 3000:RUNNING A BUSINESS IN TODAY'S CONSUMER-DRIVEN WORLD" - U S A DOUBLEDAY 2008 - 193

ISBN: 978-0385-52272-4

Subjects--Index Terms: CUSTOMER RELATIONSHIP MANAGEMENT

Dewey Class. No.: 658.812 / 11313

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"SATISFIED CUSTOMERS TELL THREE FRIENDS,ANGRY CUSTOMERS TELL 3000:RUNNING A BUSINESS IN TODAY'S CONSUMER-DRIVEN WORLD"