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HUMAN SIGMA:MANAGING EMPLOYEE CUSTOMER ENCOUNTER

JIM ASPLUND;JOHN H FLEMING;

HUMAN SIGMA:MANAGING EMPLOYEE CUSTOMER ENCOUNTER - NEW YORK GALLUP PRESS 2007 - 313

ISBN: 978-1-59562-016-3

Subjects--Index Terms: CUSTOMER RELATIONSHIP MANAGEMENT

Dewey Class. No.: 658.812 / 11325

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HUMAN SIGMA:MANAGING EMPLOYEE CUSTOMER ENCOUNTER