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"CRM AT THE SPEED OF LIGHT:SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGAGING YOUR CUSTOMERS"

GREENBERG PAUL;

"CRM AT THE SPEED OF LIGHT:SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGAGING YOUR CUSTOMERS" - NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2010 - 662

ISBN: 978-0-07-070252-3

Subjects--Index Terms: CUSTOMER RELATIONSHIP MANAGEMENT

Dewey Class. No.: 658.812 / 14321

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"CRM AT THE SPEED OF LIGHT:SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGAGING YOUR CUSTOMERS"