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IMPACT OF SERVICE QUALITY DIMENSIONS IN INTERNET BANKING ON CUSTOMER SATISFACTION

GEORGE, AJIMON,: KUMAR, GIREESH G.S.

IMPACT OF SERVICE QUALITY DIMENSIONS IN INTERNET BANKING ON CUSTOMER SATISFACTION GEORGE, AJIMON - CALCUTTA INDIAN INSTITUTE OF MANAGEMENT 21 FEBRUARY 2014 - 73-85 PAPER

Subjects--Topical Terms:
CUSTOMER SATISFACTION, INTERNET BANKING, PUBLIC KEY INFRASTRUCTURE, SELF-SERVICE BANKING TECHNOLOGY, SERVICE QUALITY

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IMPACT OF SERVICE QUALITY DIMENSIONS IN INTERNET BANKING ON CUSTOMER SATISFACTION