TOTAL QUALITY MANAGEMENT
GUPTA, N SRINIVASA
TOTAL QUALITY MANAGEMENT N SRINIVASA GUPTA AND B. VALAMATHI - 2 - NEW DELHI TATA MCGRAW-HILL 2009 - XII, 212 P. PAPER
1. Introduction to Total Quality Management
2. Customer Satisfaction
3. Statistical Process Control
4. TQM Tools
5. Quality Systems
Summary
Review Questions
Total Quality Management is an effective tool to manage and lead organizations towards the path of quality and excellence. This book deals with the fundamental principles, significance and implementation techniques of quality management. Comprehensive in its coverage, the book targets undergraduate engineering students of various universities.
9780070153646
TOTAL QUALITY MANAGEMENT
658.562
TOTAL QUALITY MANAGEMENT N SRINIVASA GUPTA AND B. VALAMATHI - 2 - NEW DELHI TATA MCGRAW-HILL 2009 - XII, 212 P. PAPER
1. Introduction to Total Quality Management
2. Customer Satisfaction
3. Statistical Process Control
4. TQM Tools
5. Quality Systems
Summary
Review Questions
Total Quality Management is an effective tool to manage and lead organizations towards the path of quality and excellence. This book deals with the fundamental principles, significance and implementation techniques of quality management. Comprehensive in its coverage, the book targets undergraduate engineering students of various universities.
9780070153646
TOTAL QUALITY MANAGEMENT
658.562