A Study of Employee Engagement and Its Impact on Organizational Citizenship Behavior in the Hotel Industry.
Yadav, Sheetal
A Study of Employee Engagement and Its Impact on Organizational Citizenship Behavior in the Hotel Industry. - 7-31 p.
The study aims to examine the relationship between Employee Engagement (EE) and Organizational Citizenship Behavior (OCB) in the Indian hotel industry. Data was collected using a research instrument for EE and OCB. The response rate for employee engagement was 25.5% and for OCB 13.75%. The Exploratory Factor Analysis extracted three factors of EE, namely, intimacy, enthrall, and participation. Further, these factors of EE were analyzed with OCB for correlation and t-test, and the result proves that EE has a significant impact on OCB. Since the deductive inquiry proceeds from the general concept to the specific, the findings of the study provide a significant indicator to the firms for enhancing OCB by engaging its employees more effectively. The study can contribute to developing a conceptual model for demonstrating the relationship between EE and OCB
Organizational citizenship behavior Job involvement Hotel employees Exploratory factor analysis Conceptual models
A Study of Employee Engagement and Its Impact on Organizational Citizenship Behavior in the Hotel Industry. - 7-31 p.
The study aims to examine the relationship between Employee Engagement (EE) and Organizational Citizenship Behavior (OCB) in the Indian hotel industry. Data was collected using a research instrument for EE and OCB. The response rate for employee engagement was 25.5% and for OCB 13.75%. The Exploratory Factor Analysis extracted three factors of EE, namely, intimacy, enthrall, and participation. Further, these factors of EE were analyzed with OCB for correlation and t-test, and the result proves that EE has a significant impact on OCB. Since the deductive inquiry proceeds from the general concept to the specific, the findings of the study provide a significant indicator to the firms for enhancing OCB by engaging its employees more effectively. The study can contribute to developing a conceptual model for demonstrating the relationship between EE and OCB
Organizational citizenship behavior Job involvement Hotel employees Exploratory factor analysis Conceptual models