Selecting a Logistics Service Provider for a Manufacturing Firm: Issues and Suggestions
Gupta, Srishti
Selecting a Logistics Service Provider for a Manufacturing Firm: Issues and Suggestions - 68-79 p.
Logistics is an important activity for all manufacturing firms to distribute their products to the customers on time. The delays and any mishandling of the products may affect customer satisfaction and hamper the business of the firms. Adoption of good logistics by a firm can also contribute to maintaining competitive advantage. This paper attempts to understand the logistics of one big manufacturing firm in India engaged in fertilizers. It proposes the services of one service provider by taking into view several important issues like availability of trucks, distance and turnaround time and others, particularly from the perspective of the manufacturer. It also surveys three different multinational companies to understand the logistics solution adopted by them and their understanding of the issues related to the proposed service provider. In addition, the study also surveys three competent logistics service providers to understand their logistics model and their views on the service provider. Finally, the study attempts to come out with a logistics model to select a service provider.
Third-party logistics Turnaround time Customer satisfaction
Selecting a Logistics Service Provider for a Manufacturing Firm: Issues and Suggestions - 68-79 p.
Logistics is an important activity for all manufacturing firms to distribute their products to the customers on time. The delays and any mishandling of the products may affect customer satisfaction and hamper the business of the firms. Adoption of good logistics by a firm can also contribute to maintaining competitive advantage. This paper attempts to understand the logistics of one big manufacturing firm in India engaged in fertilizers. It proposes the services of one service provider by taking into view several important issues like availability of trucks, distance and turnaround time and others, particularly from the perspective of the manufacturer. It also surveys three different multinational companies to understand the logistics solution adopted by them and their understanding of the issues related to the proposed service provider. In addition, the study also surveys three competent logistics service providers to understand their logistics model and their views on the service provider. Finally, the study attempts to come out with a logistics model to select a service provider.
Third-party logistics Turnaround time Customer satisfaction