MARC details
| 000 -LEADER |
|---|
| fixed length control field |
00583nam a2200157Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110309s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
81-203-3110-9 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4035 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Brown, Mark Graham |
| 9 (RLIN) |
27001 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Keeping score : |
| Remainder of title |
using the right metrics to drive world-class performance |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
Prentice-Hall of India Private Ltd. |
| Place of publication, distribution, etc |
New Delhi |
| Date of publication, distribution, etc |
2007 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
198 p. |
| Other physical details |
Hard |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Pt.1. Evaluating your measurement system. Measurement: the key to world-class performance --<br/>Problems with most measurement systems --<br/>Evaluating your existing measurement system --<br/>pt.2. Selecting the right metrics. Keeping score in world-class organizations --<br/>Measuring financial performance --<br/>Measuring customer satisfaction and value --<br/>Measuring product/ service quality --<br/>Measuring processes and operational performance --<br/>Measuring supplier performance --<br/>Measuring employee satisfaction --<br/>pt.3. Redesigning your measurement system. How to design your own measurement system --<br/>Linking measures to strategy and key success factors --<br/>Reporting and analyzing performance data --<br/>Linking measures, goals, and plans. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success." "Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction." "In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance. |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE |
|---|
| Additional physical form available note |
505 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Organizational effectiveness |
| 9 (RLIN) |
27002 |
|
|---|
| Topical term or geographic name as entry element |
Industrial efficiency |
| 9 (RLIN) |
27003 |
|
|---|
| Topical term or geographic name as entry element |
Industrial efficiency |
| 9 (RLIN) |
27003 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Item type |
Book |
| Source of classification or shelving scheme |
Dewey Decimal Classification |
