THE ULTIMATE ONLINE CUSTOMER SERVICE GUIDE : HOW TO CONNECT EITH YOUR CUSTOMERS TO SELL MORE ! (Record no. 27169)
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000 -LEADER | |
---|---|
fixed length control field | 00300 a2200097 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 978-0-470-63770-8 |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | COLLIER; MARSHA |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Name of publisher, distributor, etc | JOHN WILEY AND SONS, INC |
Date of publication, distribution, etc | 2011 |
245 ## - TITLE STATEMENT | |
Title | THE ULTIMATE ONLINE CUSTOMER SERVICE GUIDE : HOW TO CONNECT EITH YOUR CUSTOMERS TO SELL MORE ! |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Book |
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