IES Management College And Research Centre

WORLD PASSPORT FOR GLOBAL MANAGERS (Record no. 28934)

MARC details
000 -LEADER
fixed length control field 04761 a2200181 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 121009b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 978-81-7806-184-6
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 395.52
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name VIEIRA, WALTER
9 (RLIN) 4626
245 ## - TITLE STATEMENT
Title WORLD PASSPORT FOR GLOBAL MANAGERS
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc UNICORN BOOKS
Date of publication, distribution, etc 2010
Place of publication, distribution, etc NEW DELHI
300 ## - PHYSICAL DESCRIPTION
Extent 167 P.
Other physical details PAPER
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Preface by William Thourlby<br/>Prologue<br/>Introduction<br/><br/>1. Is Etiquette Artificial and Outdated?<br/>Be Yourself, Be Natural<br/>Elements of Good Business Etiquette<br/>Musings: Why National Culture Counts<br/>Musings: Individual Behaviour Projects the Country’s Image<br/>Musings: Some Norms are Universal<br/><br/>2. Learning by ‘See and Do Likewise’<br/>Does this Always Work?<br/>Musings: Segmenting and Communities<br/>A Need for Behaving Appropriately<br/>Musings: And There Are No Precedents<br/><br/>3. Personal Grooming<br/>Our Biggest Obstacle is Our Own Ignorance<br/>On Hair, Teeth and Fingers – The Danger Areas<br/><br/>4. A Sense of Dress – In Context and Appropriate<br/>Business Wear: Style and Function<br/>Musings: It’s Just Not Done<br/>Musings: Looking Down and Up<br/>What’s Right or Not Quite – For the Men<br/>What’s Right or Not Quite – For the Women<br/><br/>5. Non-Verbal Communication<br/>It Says More Than Words – Spoken or Written<br/>Musings: Lack of Courtesy through Non-Verbal Communication<br/>Musings: Again the Great Divide – Understanding Non-Verbal Communication<br/>Musings: Corporate Indiscretion<br/>The Non-Verbal Message<br/><br/>6. Verbal Communication<br/>Tell Enough, Just Enough<br/>A Common Wavelength<br/>Musings: Good Human Relations – Based on Empathy<br/>Introductions – The Rules are Simple<br/>The Visiting /Name Card<br/>Understanding Paralinguistics Helps<br/>Understand Other Cultures<br/>Musings: Tune in to Tones<br/><br/>7. Use of the Telephone – Sometimes the Only Entry Point For Relationships<br/>A Summary of Do’s and Don’ts on the Telephone<br/><br/>8. A Sense of Time<br/>As an Individual Commitment<br/>As a Projection of the Image of the Organisation<br/>As a Corporate Promise<br/>Time Across Cultures<br/>Musings: Building Trust, Takes Time<br/><br/>9. Being Discreet – How Much is Too Much?<br/>Musings: On Discretion and the Lack of It<br/>Musings: Discretion in Action<br/>Courteous, Pleasant and Positive<br/>Musings: Vignettes of Courtesy in Different Countries<br/>Key Office Etiquette Tips<br/><br/>10. Entertaining in Business<br/>Power Breakfast<br/>Lunch<br/>Afternoon Tea<br/>Dinner<br/><br/>11. Entertaining and Being Entertained<br/>What Do You Do Before, During and After<br/>Musings: Fingers, Forks and Knives<br/>Musings: The Little Things That Count in the Way We Eat<br/>Musings: Coming to the End of the Meal<br/><br/>12. The Cocktail Party – Use and Abuse<br/>Musings: Too Much Alcohol damages Livers and Careers<br/><br/>13. Giving and Receiving Gifts<br/>A Norm in Business or a Bribe?<br/>What you should and should not give<br/><br/>14. Neutral Conversations<br/>The Great Facilitator<br/>Musings: Courtesy with Thoughtfulness<br/><br/>15. Business Etiquette towards Elders and Women<br/><br/>16. Business Etiquette towards Superiors and Clients<br/><br/>17. Business Etiquette with Client Personnel and Subordinates<br/>Musings: ‘After You, Please’<br/>Musings: Universal Rule and Regional Rules<br/><br/>18. Different Strokes for Different Folks<br/>Musings: Some Things Remain the Same<br/>While Some Things Change<br/>Musings: In Global Business, the Key to Success is Your Range of Flexibility<br/><br/>
520 ## - SUMMARY, ETC.
Summary, etc World Passport is a concise guide to navigating successfully in the global village. Technical knowledge and managerial skills are essential. But they are not enough. You need a high order of human skills. And experts in international business admit that success in managing people in different continents and building relationships and trust, depends on Business Etiquette. It is therefore worth spending time and trouble to learn more about Business Etiquette.<br/>World Passport is only an introduction.<br/><br/>Walter Vieira dips into 40 years of experience as a global manager and management consultant, operating across four continents. This book is filled with first hand, personal experiences and written in Walter’s inimitable style – simple, lucid, direct and with a touch of humour.<br/>A characteristic of his 10 other books.<br/><br/>World Passport may motivate you to read more, observe more, and learn more, about the different ways in which people do things and how they are different from ours. And help you to behave appropriate in varied situations always with the theme – ‘show consideration for others’. Business Etiquette can then be connected to Business Success – especially on the global platform – because Manners maketh the businessman.<br/>
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element BUSINESS ETIQUETTE
9 (RLIN) 4627
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date last borrowed Cost, replacement price Price effective from
    Dewey Decimal Classification       Main Library Main Library 09/10/2012 SHRI BISHWANATH MEMORIAL TRUST/ BSMT/ 2012-13/ 10 / 29-SEPTEMBER-12 150.00 1 395.52/ VIE/ 18491 11118491 01/07/2024 06/05/2024 150.00 09/10/2012

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