CUSTOMER WORTHY (Record no. 30228)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00610 a2200169 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130211b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-0230-33054-2 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | HOFFMAN, MICHAEL R. |
| 9 (RLIN) | 6838 |
| 245 ## - TITLE STATEMENT | |
| Title | CUSTOMER WORTHY |
| Remainder of title | WHY AND HOW EVERYONE IN YOUR ORGANIZATION MUST THINK LIKE A CUSTOMER |
| Statement of responsibility, etc | HOFFMAN, MICHAEL R. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | PARAMOUNT MARKET PUBLISHING, INC. |
| Date of publication, distribution, etc | 2010 |
| Place of publication, distribution, etc | NEW DELHI |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | XIX, 140 |
| Other physical details | PAPER |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | CUSTOMER PERFORMANCE MEASUREMENT |
| 9 (RLIN) | 6839 |
| Source of heading or term | CUSTOMER RELATIONSHIP MANAGEMENT |
| 9 (RLIN) | 7749 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 22/02/2013 | 18 | 239.20 | 658.812/ HOF/ 19357 | 11119357 | 07/06/2022 | 299.00 | 22/02/2013 |