Indispensable (Record no. 38846)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02484nam a2200205Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20151029132836.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150210s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8126507462 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | Cal |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Calloway, Joe |
| 9 (RLIN) | 19360 |
| 245 ## - TITLE STATEMENT | |
| Title | Indispensable |
| Remainder of title | How To Become The Company That Your Customers Cant Live Without |
| Statement of responsibility, etc | CALLOWAY, JOE |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Wiley India Pvt Ltd. |
| Place of publication, distribution, etc | New Delhi |
| Date of publication, distribution, etc | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | XIII, 226p |
| Other physical details | Paper |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Table of Contents<br/><br/>Preface.<br/>1. The Default Choice.<br/><br/>2. The Five Drivers.<br/><br/>3. Case Study: Deluxe.<br/><br/>4. Back to the Six New Basics.<br/><br/>5. Case Study: W Hotels.<br/><br/>6. Create Community.<br/><br/>7. Case Study: Gitomer.<br/><br/>8. Obvious but Often Overlooked.<br/><br/>9. Right Place—Right Time.<br/><br/>10. Case Study: The Pancake Pantry.<br/><br/>11. Big Picture Outcome.<br/><br/>12. Twenty-Eight Indispensable Lessons.<br/><br/>13. Case Study: Pinnacle Financial Partners.<br/><br/>14. Repeatable Process.<br/><br/>15. Stop Apologizing—Start Doing Your Job.<br/><br/>16. Case Study: LawTalk.<br/><br/>17. The Customer Decides.<br/><br/>Index |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Description<br/><br/>A five-step strategy for turning a commodity into a necessity<br/><br/>When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance. Renowned business consultant Joe Calloway looks at how real companies have made their product or service "mission critical," and satisfied customers in the process.<br/><br/>Indispensable goes straight to the heart of the issue and reveals how successful companies-of any size, in virtually any manufacturing, selling, or service endeavor-achieve market leadership through The Five Drivers of fierce customer loyalty. Indispensable shows readers how to:<br/>* Create and sustain momentum: overcome organizational inertia and keep moving forward<br/>* Develop habitual dependability: make consistency of performance a defining characteristic<br/>* Connect continuously<br/>* See the Big Picture Outcome: create compelling customer experiences<br/>* Engage, Enchant, Enthrall: make magic in the marketplace<br/><br/>With interviews, detailed case studies, and dozens of real-world, effective customer service ideas and initiatives, Indispensable is just what today's forward-thinking businesses need. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Relationship Management |
| 9 (RLIN) | 19361 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Library Annexe | Library Annexe | ON SHELF | 01/10/2015 | Narayan Book House/ 162/ 9-January-2015 | 299.00 | 658.812/Cal/25145 | 11125145 | 01/06/2018 | 10/02/2015 | ||||||
| Dewey Decimal Classification | Library Annexe | Library Annexe | ON SHELF | 01/10/2015 | Narayan Book House/ 162/ 9-January-2015 | 299.00 | 658.812/Cal/25146 | 11125146 | 01/06/2018 | 10/02/2015 | ||||||
| Dewey Decimal Classification | Library Annexe | Library Annexe | ON SHELF | 01/10/2015 | New Leaf/ 071/ 10-January-2015 | 299.00 | 658.812/Cal/25581 | 11125581 | 01/06/2018 | 10/02/2015 | ||||||
| Dewey Decimal Classification | Library Annexe | Library Annexe | ON SHELF | 01/10/2015 | New Leaf/ 071/ 10-January-2015 | 299.00 | 658.812/Cal/25582 | 11125582 | 01/06/2018 | 10/02/2015 | ||||||
| Dewey Decimal Classification | Library Annexe | Library Annexe | ON SHELF | 01/10/2015 | New Leaf/ 071/ 10-January-2015 | 299.00 | 658.812/Cal/25583 | 11125583 | 01/06/2018 | 10/02/2015 | ||||||
| Dewey Decimal Classification | Library Annexe | Library Annexe | ON SHELF | 01/10/2015 | New Leaf/ 071/ 10-January-2015 | 299.00 | 658.812/Cal/25584 | 11125584 | 01/06/2018 | 10/02/2015 | ||||||
| Dewey Decimal Classification | Library Annexe | Library Annexe | ON SHELF | 01/10/2015 | New Leaf/ 071/ 10-January-2015 | 299.00 | 658.812/Cal/25585 | 11125585 | 01/06/2018 | 10/02/2015 |