IES Management College And Research Centre

You can't win a fight with your client & 49 other rules for providing great service (Record no. 38857)

MARC details
000 -LEADER
fixed length control field 02678nam a2200217Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150210s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780061228551
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Markert, Tom
9 (RLIN) 16502
245 ## - TITLE STATEMENT
Title You can't win a fight with your client & 49 other rules for providing great service
Statement of responsibility, etc Tom Markert
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Collins
Place of publication, distribution, etc New York
Date of publication, distribution, etc 2007
300 ## - PHYSICAL DESCRIPTION
Extent 118 p.
Other physical details Hard
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Contents<br/> Introduction 00<br/>Rule 1 Know your Products 00<br/>Rule 2 Never Bad Mouth Competition 00<br/>Rule 3 Understand Revenue and Profit Targets 00<br/>Rule 4 Know Contract Details 00<br/>Rule 5 Take Advantage of Being the New Guy 00<br/>Rule 6 Know Your Clients' Objectives 00<br/>Rule 7 Read the Annual Report 00<br/>Rule 8 Establish Key Performance Indicators 00<br/>Rule 9 Offer a Total Solution 00<br/>Rule 10 Be a Client Advocate 00<br/>Rule 11 Deliver on Your Promise 00<br/>Rule 12 Build Relationships Everywhere 00<br/>Rule 13 Win Over Frosty 00<br/>Rule 14 Be Switzerland 00<br/>Rule 15 Entertaining Clients 00<br/>Rule 16 Work On-Site 00<br/>Rule 17 Coach Class 00<br/>Rule 18 Get Invited to Meetings 00<br/>Rule 19 Practice Presentations 00<br/>Rule 20 Communicate 00<br/>Rule 21 Call with "No News" 00<br/>Rule 22 Answer your phone 00<br/>Rule 23 Give Out Your Phone Number 00<br/>Rule 24 Stick to Your Allotted Time 00<br/>Rule 25 Respect your Client 00<br/>Rule 26 You Can't Win a Fight With a Client" 00<br/>Rule 27 Accept Criticism 00<br/>Rule 28 Speak the Truth 00<br/>Rule 29 Make the Best Out of Bad Situation 00<br/>Rule 30 Never Give Up Your Company 00<br/>Rule 31 Don't Embarrass the Client 00<br/>Rule 32 Respect Confidentiality 00<br/>Rule 33 Learn Who You Can Trust 00<br/>Rule 34 Educate Your Owner 00<br/>Rule 35 Never Say "No" 00<br/>Rule 36 Find Ways to Make Their Lives Easier 00<br/>Rule 37 Make Recommendations 00<br/>Rule 38 Empower Clients with Self Sufficiency 00<br/>Rule 39 Do the Unexpected 00<br/>Rule 40 Don't Be Afraid To Sell 00<br/>Rule 41 Learn from Those Who Are Doing it Well 00<br/>Rule 42 Know Other Key Suppliers 00<br/>Rule 43 Get Sticky 00<br/>Rule 44 Advanced Intelligence 00<br/>Rule 45 Ask For Help When You Need It 00<br/>Rule 46 Roll Up Your Sleeves 00<br/>Rule 47 Showcase Success 00<br/>Rule 48 Keep the internal team updated 00<br/>Rule 49 Go Home When the Job is Done 00<br/>Rule 50 Quiet Confidence 00
520 ## - SUMMARY, ETC.
Summary, etc Covers almost everything: from knowing your product (rule number 1) to never saying "no" (rule number 24) to doing the unexpected (rule number 32). This guide helps in keeping your clients satisfied and happy.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
9 (RLIN) 16503
Topical term or geographic name as entry element Consumer satisfaction.
9 (RLIN) 16504
Topical term or geographic name as entry element Customer services.
9 (RLIN) 16505
Topical term or geographic name as entry element Success in business.
9 (RLIN) 16506
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Price effective from Public note
    Dewey Decimal Classification   Not For Loan   Library Annexe Library Annexe ON SHELF 01/10/2015 Narayan Book House/ 163/ 9-January-2015 0.00   658.812/ Mar/ 25181 11125181 01/06/2018 10/02/2015 Reference
    Dewey Decimal Classification       Library Annexe Library Annexe ON SHELF 01/10/2015 Narayan Book House/ 163/ 9-January-2015 0.00   658.812/ Mar/ 25182 11125182 01/06/2018 10/02/2015 Customer Relationship Management
    Dewey Decimal Classification       Library Annexe Library Annexe ON SHELF 01/10/2015 Narayan Book House/ 163/ 9-January-2015 0.00   658.812/ Mar/ 25183 11125183 01/06/2018 10/02/2015 Customer Relationship Management

Circulation Timings: Monday to Saturday: 8:30 AM to 9:30 PM | Sundays/Bank Holiday during Examination Period: 10:00 AM to 6:00 PM