Insurance Customer Service (Record no. 39689)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01751nam a2200193Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20160518142754.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150210s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 81-314-0180-4 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Item number | KUM |
| Classification number | 368 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kumar, K B S |
| 9 (RLIN) | 22443 |
| 245 ## - TITLE STATEMENT | |
| Title | Insurance Customer Service |
| Statement of responsibility, etc | Kumar, K.B.S. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | The ICFAI university Press |
| Place of publication, distribution, etc | Hyderabad |
| Date of publication, distribution, etc | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | IX, 228 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Customer service is a crucial, distinguishing factor in the competitive, service-oriented marketplace. And when it comes to service industry like insurance, it is all the more different from that offered in other financial areas, in terms of the interaction between the customers and the organization. While the interaction is almost continuous in an insurance industry, it is often not so in others. Hence, the aspect of customer service becomes fundamental for an insurance company. As a result, building a good relationship with the customers, offering efficient and excellent services to them become imperative to an insurance company. The forces of Globalization and liberalization have fuelled the competition in insurance industry to new gradations globally. This has resulted in the emergence of various newer concepts, technology, practices, regulations, and approaches facilitating better customer service than ever. The book is an earnest attempt to cull the best of articles that have appeared in ICFAI Publications, focusing on the customer service and customer satisfaction in insurance industry. The book intends to act as an ideal guide to the insurers, the insured, academicians, practicing executives and students in the domain of insurance. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Insurance |
| 9 (RLIN) | 22444 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Library Annexe | Library Annexe | 18/05/2016 | Sahajanand Books | 295.00 | 368/KUM/28622 | 11128622 | 01/06/2018 | 10/02/2015 |