MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02076nam a2200193Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20160518180004.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
150210s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1-59139-441-9 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Item number |
ROS |
| Classification number |
352.44 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Rossotti, Charles O |
| 9 (RLIN) |
22484 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Many UnHappy Returns |
| Remainder of title |
One Man's Quest to Turn Around The Most Unnpopular Organization in America |
| Statement of responsibility, etc |
Rossotti, Charles O. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
Harvard Business School Press |
| Place of publication, distribution, etc |
Boston |
| Date of publication, distribution, etc |
2005 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
XII, 340 |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
When Charles O. Rossotti became commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base--and the lowest approval rating--of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise. In Many Unhappy Returns, Rossotti--the first businessperson to head the IRS--recounts the remarkable story of his leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business--while it continued to collect $2 trillion in revenue. Through fascinating accounts of heated congressional hearings, encounters with Washington bigwigs, frank exchanges with taxpayers and employees, and risky turnaround strategies, Rossotti serves up a colorful story of leadership and change against daunting odds. He also underscores why every honest taxpayer should demand reform in the broader U.S. tax system. Infused with keen wit and hard-won business wisdom, Many Unhappy Returns illuminates the perils and possibilities of leading large, complex organizations in a transparent world. Rossotti is a senior adviser for the Carlyle Group in Washington, D.C. He served as IRS commissioner from 1997 to 2002 and, prior to that, as co-founder, former chairman, and CEO of American Management Systems, Inc. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Internal Revenue Services, Tax Administration Procedures |
| 9 (RLIN) |
22485 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Book |
