Total quality management : (Record no. 40503)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02090 a2200193 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150814b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788120329959 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.562 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Janakiraman, B. |
| 9 (RLIN) | 18678 |
| 245 ## - TITLE STATEMENT | |
| Title | Total quality management : |
| Remainder of title | Text and cases |
| Statement of responsibility, etc | B. Janakiraman, and R. K. Gopal, |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Prentice-Hall of India, |
| Date of publication, distribution, etc | 2008 |
| Place of publication, distribution, etc | New Delhi : |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | Viii, 250 p. |
| Other physical details | Paper |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Contents:<br/><br/>Foreword.<br/>Preface.<br/>1.Introduction to Quality Concepts.<br/>2.Managing for Quality Products and Services.<br/>3.Seven QC Tools.<br/>4.The Philosophy of TQM.<br/>5.Quality Gurus.<br/>6.Quality Circles.<br/>7.Reactive Improvement.<br/>8.Proactive Improvement.<br/>9.Six Sigma Concepts.<br/>10.Just in Time.<br/>11.Taguchi and Hoshin.<br/>12.Quality Awards.<br/>13.Quality Standards.<br/>14.Business Process Re-Engineering.<br/>15.Benchmarking.<br/>16.Capability Maturity Model for Software Industry.<br/>17.Customer Relationship Management.<br/>Appendix A:IS/ISO 9001–2000.<br/>Appendix BL:ISO 14000—Guidance on the Use of the Specification.<br/>Bibliography.<br/>Index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Description:<br/><br/>Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering.<br/>The text adopts a realistic approach to the teaching of the subject with the principal focus on the philosophy of total quality management and its role in today’s world of fierce business competition.<br/><br/>• Discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage. • Features the Japanese management philosophy, quality awards and standards. • Presents the differences between total quality management and business process re-engineering and approaches to integrate them. • Describes the various aspects of benchmarking, capability maturity model and customer relationship management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Total Quality Management |
| 9 (RLIN) | 18679 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gopal, R. K. |
| 9 (RLIN) | 18680 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | ON SHELF | 27/08/2015 | Apna Book Suppliers/ 590/ 27-August-2015 | 180.00 | 658.562/ Jan/Gop/ 30159 | 11130159 | 07/06/2022 | 225.00 | 27/08/2015 |