Service management: operations, strategy, information technology (Record no. 48758)
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| 000 -LEADER | |
|---|---|
| fixed length control field | a |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180110b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-93-392-0447-1 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5/Fit/Fit |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, James A; Fitzsimmons, Mona J. |
| 9 (RLIN) | 29067 |
| 245 ## - TITLE STATEMENT | |
| Title | Service management: operations, strategy, information technology |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 7 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | McGraw Hill Education (India) Private Limited |
| Place of publication, distribution, etc | Chennai |
| Date of publication, distribution, etc | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 541 |
| Other physical details | Paper |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | PART I: Understanding Services Chapter 1: The Role of Services in an Economy Chapter 2: The Nature of Services Chapter 3: Service Strategy PART II: Designing the Service Enterprise Chapter 4: New Service Development Chapter 5: Technology in Services Chapter 6: Service Quality Chapter 7: Supporting Facility and Process Flows Chapter 8: Process Improvement Chapter 9: The Service Encounter Chapter 10: Service Facility Location PART III: Managing Service Operations Chapter 11: Managing Capacity and Demand Chapter 12: Managing Waiting Lines Chapter 13: Service Supply Relationships Chapter 14: Growth and Globalization of Services Chapter 15: Managing Projects PART IV: Quantitative Models for Service Management Chapter 16: Capacity Planning and Queuing Models (Computer Simulation) Chapter 17: Forecasting Demand for Services Chapter 18: Managing Facilitating Goods Appendices: Areas of a Standard Normal Distribution Uniformly Distributed Random Numbers [0,1] Values of Lq for the M/M/c Queuing Model Equations for Selected Queuing Models Index |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service management |
| 9 (RLIN) | 29068 |
| Topical term or geographic name as entry element | Operations management |
| 9 (RLIN) | 29069 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | Student Collection |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last borrowed | Cost, replacement price | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 10/01/2018 | 4 | 602.25 | 2 | 658.5/Sin/Sin/Student Collection PG/MMS Sr. Batch | 11134876 | 15/01/2021 | 26/09/2020 | 825.00 | 10/01/2018 | ||||
| Dewey Decimal Classification | Main Library | Main Library | 10/01/2018 | 4 | 602.25 | 4 | 658.5/Sin/Sin/Student Collection PG/MMS Sr. Batch | 11134877 | 22/10/2024 | 16/09/2024 | 825.00 | 10/01/2018 | ||||
| Dewey Decimal Classification | Main Library | Main Library | 10/01/2018 | 4 | 602.25 | 5 | 658.5/Sin/Sin/Student Collection PG/MMS Sr. Batch | 11134878 | 25/11/2023 | 06/09/2023 | 825.00 | 10/01/2018 | ||||
| Dewey Decimal Classification | Main Library | Main Library | 10/01/2018 | 4 | 602.25 | 8 | 658.5/Sin/Sin/Student Collection PG/MMS Sr. Batch | 11134879 | 22/10/2024 | 26/07/2024 | 825.00 | 10/01/2018 | ||||
| Dewey Decimal Classification | Main Library | Main Library | 10/01/2018 | 4 | 602.25 | 5 | 658.5/Sin/Sin/Student Collection PG/MMS Sr. Batch | 11134880 | 22/10/2024 | 26/07/2024 | 825.00 | 10/01/2018 |