Hotel Classification Systems : A Case study (Record no. 49187)
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| 000 -LEADER | |
|---|---|
| fixed length control field | nam a22 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180208184004.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180208b xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Sufi, Tahir |
| 9 (RLIN) | 30013 |
| 245 ## - TITLE STATEMENT | |
| Title | Hotel Classification Systems : A Case study |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 52-64 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Hotel classification systems are used by almost all the countries to create the hierarchy of hotels based on service quality. This study examined how different systems of hotel classification evaluate hotel properties to allocate ‘star’ or ‘diamond’ ratings. The study, based on Yin’s (1994) approach for case study analysis, used convenience sampling method for the study. Five such systems used in different parts of the world were chosen for the study during January-March 2016. The documents related to the hotel classification systems were downloaded from the official websites of the concerned agencies. Document analysis and content analysis were used to discuss the findings. Apart from pointing similarities and differences, the study indicated that all the hotel classification systems expect four and five-star hotels only to have service quality and hospitality. Important features like sustainability, social media, and innovative methods for evaluating service quality were found to be lacking in all systems. Finally, the study proposed a model for hotel classification. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Hotel Classification System |
| Uncontrolled term | Multi-Case Study |
| Uncontrolled term | Service Quality |
| Uncontrolled term | Content Analysis |
| Uncontrolled term | Hotel Industry |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pal Singh, Satinder |
| 9 (RLIN) | 30014 |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 30328 |
| Host Itemnumber | 69499 |
| Main entry heading | GILANI, MEENAKSHI |
| Place, publisher, and date of publication | GILANI MEENAKSHI NEW DELHI |
| Other item identifier | 5558312 |
| Title | PRABANDHAN |
| International Standard Book Number | 0975-2854 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Journal Article |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 08/02/2018 | Vol 11, No 1/ 5558312JA4 | 5558312JA4 | 08/02/2018 | 08/02/2018 |