Introduction to the special issue on the intersection of professional selling and service (Record no. 49457)
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| 000 -LEADER | |
|---|---|
| fixed length control field | nam a22 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180323181610.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180323b xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Rapp, Adam |
| 9 (RLIN) | 30793 |
| 245 ## - TITLE STATEMENT | |
| Title | Introduction to the special issue on the intersection of professional selling and service |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 4-10 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | As organizational operations continue to evolve in response to increasing customer demands, frontline research has begun to consider how traditionally separate organizational functions may be complementary to firm performance. Specifically, as sales and service activities become increasingly intertwined within the frontline role, this special issue explores how the sales and service functions interact within an organization. The articles contained in this special issue consider the interaction of sales and service with respect to customer, employee, and firm outcomes. After introducing evolving thought in the area, we provide an overview of five articles that make up this special issue. We conclude by offering additional areas of research. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | frontline, |
| Uncontrolled term | sales |
| Uncontrolled term | service |
| Uncontrolled term | service-sales ambidexterity |
| Uncontrolled term | sales-service interface |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Baker, Thomas L. |
| 9 (RLIN) | 30794 |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 29541 |
| Host Itemnumber | 65537 |
| Main entry heading | AHREANE, MICHAEL |
| Other item identifier | 5557313 |
| Title | JOURNAL OF PERSONAL SELLING AND SALES MANAGEMENT |
| International Standard Serial Number | 0885-3134 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Journal Article |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 23/03/2018 | Vol 37, No 1/ 5557313JA1 | 5557313JA1 | 23/03/2018 | 23/03/2018 |