IES Management College And Research Centre

Synthesis of a New Service Classification Matrix in the Digital Era for Innovation and Delivery Based on Current Service Taxonomy. (Record no. 49782)

MARC details
000 -LEADER
fixed length control field 02160nam a2200229 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180513121614.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180513b ||||| |||| 00| 0 eng d
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Dalal, Vipin
9 (RLIN) 31592
245 ## - TITLE STATEMENT
Title Synthesis of a New Service Classification Matrix in the Digital Era for Innovation and Delivery Based on Current Service Taxonomy.
300 ## - PHYSICAL DESCRIPTION
Extent 50-67 p.
520 ## - SUMMARY, ETC.
Summary, etc Services, today, are disrupted by breakthrough innovations due to advancement of technology. Also, the blurring line between product and service is resulting in bundling of product-service mix offering by the market players. As the gap between goods and services is almost gone and a new era of bundling of goods and services has started, there is a need for development of a services classification scheme that would enable managers of service firms to relate their firms with respect to their marketing and supply chain strategies and actions with goods industries as they share common characteristics in the 21st century marketing. A majority of past literature reviews of service classification systems only review either the classification of services or classification of service delivery processes. Taking cognizance of the changing nature and dynamics of value offerings in marketplace, the model presented herein applies to the classification of services for all goods and service providers. The authors propose a new service classification matrix that provides a classification of services based on customer interface or user service-provider interface and service delivery processes. Strategic implications of the proposed matrix for marketing insights, innovation and delivery are also implicated for better planning and use by various stakeholders in the public and private sector. [ABSTRACT FROM AUTHOR]
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Service sector
Uncontrolled term Technological innovations
Uncontrolled term Executives
Uncontrolled term Private sector
Uncontrolled term Stakeholders
Uncontrolled term Marketplaces
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Sharma, Sunil
9 (RLIN) 31593
773 0# - HOST ITEM ENTRY
Host Biblionumber 30425
Host Itemnumber 70364
Main entry heading MURTHY, E N
Place, publisher, and date of publication IUP PUBLICATION HYDERADAB
Other item identifier 5558689
Title SUPPLY CHAIN MANAGEMENT
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Journal Article
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from
    Dewey Decimal Classification     Main Library Main Library 13/05/2018   Vol 15, No 1/ 5558689JA3 5558689JA3 13/05/2018 13/05/2018

Circulation Timings: Monday to Saturday: 8:30 AM to 9:30 PM | Sundays/Bank Holiday during Examination Period: 10:00 AM to 6:00 PM