Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective (Record no. 50993)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02149nam a2200229 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190124161122.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190124b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gupta, Anchal |
| 9 (RLIN) | 32990 |
| 245 ## - TITLE STATEMENT | |
| Title | Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 130S–150S |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Due to advancement of technology and globalization, the organizations are giving more importance to the supply chain integration, taking support from logistics service providers (LSPs) and practice several initiatives in direction of sustainability. The assets, processes and performance capabilities of LSPs can be used as an indicator to comprehend and evaluate effective and sustainable service quality management. In this article, there is an attempt to understand and analyse all important components required by LSPs to serve their customers with best quality of services. A comprehensive framework is proposed for evaluating the services of logistics providers. The services are evaluated on the basis of LSPs assets, processes, service quality attributes and sustainable performance parameters. A case study on Indian logistics service provider is taken to support the proposed framework in a real scenario. The assets and processes in context to given case organization are discussed in detail. The service quality index is also evaluated for estimating the quality of services of firm by taking inputs from their customers. After discussing service quality analysis, the performance analysis is done along with SWOT Analysis. Findings of the study will help professionals in developing appropriate strategies for effective and sustainable supply chain management. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Logistics service providers, |
| Uncontrolled term | service quality, |
| Uncontrolled term | sustainable practices, |
| Uncontrolled term | service quality index, |
| Uncontrolled term | performance analysis |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Singh, Rajesh K. |
| 9 (RLIN) | 32991 |
| Personal name | Suri, P. K. |
| 9 (RLIN) | 32992 |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 29349 |
| Host Itemnumber | 70967 |
| Main entry heading | BANIK, ARINDAM |
| Place, publisher, and date of publication | NEW DELHI SAGE PUBLISHING PVT. LTD. |
| Other item identifier | 5558945 |
| Title | GLOBAL BUSINESS REVIEW |
| International Standard Serial Number | 0972-1509 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Journal Article |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 24/01/2019 | Vol 19, No 3/ 5558945JA8 | 5558945JA8 | 24/01/2019 | 24/01/2019 |