Determinants of Website Usability: Empirical Evidence from Tourism Sector in India (Record no. 51049)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02056nam a2200241 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190131134319.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190131b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Amar Raju G. |
| 9 (RLIN) | 33145 |
| 245 ## - TITLE STATEMENT | |
| Title | Determinants of Website Usability: Empirical Evidence from Tourism Sector in India |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1640–1662 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Website usability has received decent empirical attention in recent academic literature. However, there are various website characteristics that might still influence the usability of websites. In this empirical exploration, we propose three such characteristics: speed with which websites respond to customer requests (i.e., website agility); the capability of websites to restore its operations in the face of a disruption (i.e., website resilience) and the capability of websites to retain the interests of customers and keep them engaged interactively (i.e., website attractiveness) as enablers of website usability based on dynamic capability extension of resource-based view. Further, we argue that website usability will influence electronic word of mouth (e-WOM) for those websites. We also explore if there is any influence of website agility and resilience on website attractiveness. Using customers as target respondents who have used websites mainly for travel and tourism purposes, we test for the proposed relationships through collecting survey data based on face-to-face interview. Partial least squares analysis of 285 survey responses suggests website agility attractiveness and resilience to be dominant enablers for website usability and website usability positively influences e-WOM. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Website usability, |
| Uncontrolled term | dynamic capability, |
| Uncontrolled term | e-WOM, |
| Uncontrolled term | agility, |
| Uncontrolled term | resilience, |
| Uncontrolled term | attractiveness |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Roy, Souvik |
| 9 (RLIN) | 33146 |
| Personal name | Mandal, Santanu |
| 9 (RLIN) | 33147 |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 29349 |
| Host Itemnumber | 73686 |
| Main entry heading | BANIK, ARINDAM |
| Place, publisher, and date of publication | NEW DELHI SAGE PUBLISHING PVT. LTD. |
| Other item identifier | 5559802 |
| Title | GLOBAL BUSINESS REVIEW |
| International Standard Serial Number | 0972-1509 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Journal Article |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 31/01/2019 | Vol 19, No 6/ 5559802JA15 | 5559802JA15 | 31/01/2019 | 31/01/2019 |