Application of Lean Tool for Process Improvement of Bank Branches (Record no. 52329)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01643nam a2200217 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190731143703.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190731b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Baag, Pankaj Kumar |
| 9 (RLIN) | 33991 |
| 245 ## - TITLE STATEMENT | |
| Title | Application of Lean Tool for Process Improvement of Bank Branches |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 131-142 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The drawbacks in the service operations of the Indian public sector banks include high cost per employee and lower service quality compared to private and foreign banks. This article for the first time confirms the application of lean thinking for process improvement of service operations in an Indian public sector bank through ‘value stream mapping’. The article uses action research methodology and two case studies that describe the process and outcomes of the action research to achieve the objective of studying the applicability of lean thinking and lean tools in process improvement of bank branches. The results of introducing lean thinking in the branches of the public sector bank in India were efficiency improvements through lower wait time for customers and lower stress levels for employees, besides increased customer satisfaction, profit and business—factors which justify and support the use of lean thinking in banks. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Process improvement |
| Uncontrolled term | Lean thinking, |
| Uncontrolled term | Indian banking, |
| Uncontrolled term | Value stream mapping |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | P. Kavitha |
| 9 (RLIN) | 5009 |
| Personal name | Sarkar, Ashutosh |
| 9 (RLIN) | 33992 |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 50183 |
| Host Itemnumber | 75311 |
| Main entry heading | Sage Publication |
| Place, publisher, and date of publication | New Delhi Sage Publication |
| Other item identifier | 55510597 |
| Title | IIM KOZHIKODE SOCIETY AND MANAGEMENT REVIEW |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Journal Article |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 31/07/2019 | Vol 8, No 2/ 55510597JA4 | /55510597JA4 | 31/07/2019 | 31/07/2019 |