Managing Change: A Case of National Bank (Record no. 52670)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01176nam a2200193 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190927132419.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190927b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mainrai, Girish |
| 9 (RLIN) | 34747 |
| 245 ## - TITLE STATEMENT | |
| Title | Managing Change: A Case of National Bank |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 45-51 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | National Bank, a public sector bank which is in its 65th year of existence, got its first MD & CEO from the private sector in the form of Mr. Bandyopadhyay as a part of policy changes introduced by the regulator. The new MD undertook a slew of measures under Project 'Transformation,' which included improving customer service, introduction of marketing, and revamping human resource policies. These measures intended for improving the position of the bank led to widespread dissatisfaction among the staff. The top management is now contemplating ways to reduce this dissatisfaction and make the project successful. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Customer Service |
| Uncontrolled term | Marketing |
| Uncontrolled term | Complaint Redressal |
| Uncontrolled term | Relationship Banking. |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 30328 |
| Host Itemnumber | 76957 |
| Main entry heading | GILANI, MEENAKSHI |
| Place, publisher, and date of publication | GILANI MEENAKSHI NEW DELHI |
| Other item identifier | 55510913 |
| Title | PRABANDHAN |
| International Standard Book Number | 0975-2854 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Management Cases |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 27/09/2019 | Vol 12, No 9/55510913CSD4 | 55510913CSD4 | 27/09/2019 | 27/09/2019 |