Waiting Time: The Expectations and Preferences of Patients in a Paediatric OPD (Record no. 52935)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02284nam a2200217 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20191125154834.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191125b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Sengupta, Mitali , |
| 9 (RLIN) | 35094 |
| 245 ## - TITLE STATEMENT | |
| Title | Waiting Time: The Expectations and Preferences of Patients in a Paediatric OPD |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 427-442 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Quality healthcare and satisfaction are gradually emerging as important areas, which need much attention. The factors of patient satisfaction have been identified under varied conditions globally. In the Indian context, one key patient satisfaction factor has been attributed to waiting time. Long waiting time has been one of the major reasons of patient dissatisfaction and assumes significance when associated with paediatric events. The following study has successfully identified key attributes, which are associated with long waiting times within paediatric outpatient department (OPD) settings. The possible implications of the long waiting periods have been recorded through semi-structured interviews, and further in-depth analysis of individual factors were carried out to predict the probable outcomes.<br/><br/>The qualitative exploratory study design has helped to understand the perception of parents/care givers (in case of neonates and toddlers) and adolescents, thereby successfully highlighting the need for further study in the patient satisfaction domain involving paediatric population. The various implications which the waiting time has on them have been taken into consideration. The inter-related themes have been identified after analyzing the interviews. These substantiate the fact that designing innovative mitigation strategies on proper and timely communication, updated technological know-how, improvising hospital protocols for better operational processes and coordination among the staff can go a long way in enhancing the patient/parent experience within OPD settings. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Patient |
| Uncontrolled term | satisfaction |
| Uncontrolled term | waiting time |
| Uncontrolled term | paediatric |
| Uncontrolled term | qualitative |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Chakrabarti, Satyajit |
| 9 (RLIN) | 35095 |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 29022 |
| Host Itemnumber | 77393 |
| Main entry heading | SAGE PUBLICATIONS |
| Place, publisher, and date of publication | NEW DELHI SAGE PUBLICATIONS 2012 |
| Other item identifier | 55511169 |
| Title | JOURNAL OF HEALTH MANAGEMENT |
| International Standard Serial Number | 0972-0634 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Journal Article |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 25/11/2019 | Vol 21, No 3/ 55511169JA8 | 55511169JA8 | 25/11/2019 | 25/11/2019 |