The Relational Impact of Employee Satisfaction on Customer Satisfaction in Banking Industry: An Empirical Study (Record no. 52964)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01417nam a22001697a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20191128163929.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191128b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Pareek, Vandana |
| 9 (RLIN) | 35173 |
| 245 ## - TITLE STATEMENT | |
| Title | The Relational Impact of Employee Satisfaction on Customer Satisfaction in Banking Industry: An Empirical Study |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 45-70 p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | There have been differing opinions among researchers on the relationship between employee satisfaction and customer satisfaction. A few found strong correlation between the two constructs, while others found weak or no relationship. This paper aims at establishing a relation between employee satisfaction and customer satisfaction with reference to banking industry. The paper demonstrates empirically that customer satisfaction, which has been established as indispensable for business growth and sustainability, is actually impossible without satisfaction of employees who are the precious resource of the organization. The paper also guides the managers on the philosophy of 'employee comes first'. The linkage between employee and customer becomes all the more significant in service sector where customer-employee interaction is very high |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Customer satisfaction |
| Uncontrolled term | Bank customers |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 30414 |
| Host Itemnumber | 77241 |
| Main entry heading | MURTHY, E N |
| Place, publisher, and date of publication | IUP PUBLICATION HYDERABAD |
| Other item identifier | 55511068 |
| Title | BANK MANAGEMENT |
| International Standard Serial Number | 0972-6918 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Journal Article |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 28/11/2019 | Vol 18, No 3/ 55511068JA3 | 55511068JA3 | 28/11/2019 | 28/11/2019 |