Business Excellence Framework as a Competitive Advantage: The Case of Max Group (Record no. 53313)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01722nam a2200229 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200107182754.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200106b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kumar, Rohit |
| 9 (RLIN) | 35620 |
| 245 ## - TITLE STATEMENT | |
| Title | Business Excellence Framework as a Competitive Advantage: The Case of Max Group |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 47-60 p. |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | The IUP Journal of Management Case Studies |
| Volume number/sequential designation | XIX (4). |
| 9 (RLIN) | 35621 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The case describes in detail how the Max Performance Excellence Framework (MPEF) was the fulcrum for the success of the Max Group at large and how it helped them gain a competitive advantage. Riding on a surge in growth due to the liberalization policies of the Indian Government, the Max Group became one of the leading players in various businesses by the turn of the 21st century. Placing service excellence at the very core of its value proposition, the Max Group propelled itself into a customer-centric group through its focus on implementing the MPEF. The case examines how the Max Group found unique ways to engage and keep customers satisfied and loyal through service excellence. The case lists the key aspects of both the business excellence framework and Max Quality System. It also analyses the future challenges that the Group would have to meet while seeking to address the question of how the company would maintain its growth in an emerging market like India in the long term. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Max Quality System |
| Uncontrolled term | business excellence |
| Uncontrolled term | service excellence |
| Uncontrolled term | strategy, |
| Uncontrolled term | boardroom |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Dutta, Swarup Kumar |
| 9 (RLIN) | 35622 |
| 773 0# - HOST ITEM ENTRY | |
| Host Biblionumber | 30430 |
| Host Itemnumber | 77925 |
| Main entry heading | MURTHY, E N |
| Place, publisher, and date of publication | IUP PUBLICATION HYDERABAD |
| Other item identifier | 55511286 |
| Title | CASE FOLIO |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Management Cases |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | 06/01/2020 | Vol 19, No 4/ 55511286JA4 | 55511286JA4 | 06/01/2020 | 06/01/2020 |