Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 15150

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20140919195409.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 140919|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name as entry element: CUSTOMER SERVICE, CUSTOMER RETENTION, SERVICE QUALITY, CUSTOMER LOYALTY, BANKING

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt): DZOGBENUKU, ROBERT K.: AHIABOR, GODSON K.: AMOAKO, GEORGE K 15149, CUSTOMER SERVICE AND CUSTOMER RETENTION IN GHANA'S BANKING SECTOR : THE CASE OF SG SSB BANK (SOCIETE GENERALE, GHANA), JANUARY 2014