Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 4697

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20121030145259.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 121030|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name as entry element: CUSTOMER SERVICE
• General subdivision: QUALITY CONTROL
• General subdivision: MANAGEMENT
• General subdivision: EVALUATION

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt)28935: COOK SARAH 4689, MEASURING CUSTOMER EFFECTIVENESS, 2004