Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 7343

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20130301172124.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 130301|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name as entry element: SERVICES INDUSTRIES
• General subdivision: MANAGEMENT

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt)29765: FREI, FRANCES: 7341, UNCOMMON SERVICE: HOW TO WIN BY PUTTING CUSTOMERS AT THE CORE OF YOUR BUSINESS, 2012