IES Management College And Research Centre

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ARE YOU BEING SERVED?:NEW TOOLS FOR MEASURING SERVICE DELIVERY

Contributor(s): Material type: TextTextPublication details: THE WORLD BANK WASHINTON 2008Description: 423ISBN:
  • 978-0-8213-7185-5
Subject(s): DDC classification:
  • 9697 362
Available additional physical forms:
  • 997
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