PART 1 USING OPERATIONS TO COMPETE

Competing with operations
Project management

PART 2 MANAGING PROCESSES

Process strategy
Process analysis
Quality and performance
Capacity planning
Constraint management
Lean systems

PART 3 MANAGING SUPPLY CHAINS

Supply chain design
Supply chain integration
Location
Inventory management
Forecasting
Operations planning and scheduling
Resource planning

This textbook provides a comprehensive framework for addressing operational and supply-chain issues, building the concept of a supply chain from the ground up. Starting with the analysis of business processes and how they relate to the overall operational goals of a firm, this text proceeds to show how these processes are integrated to form supply chains and how they can be managed to obtain efficient flows of materials, information and funds. This approach reinforces the idea that supply chains are only as good as the processes within and across each firm in the supply chain.