Foreword by Randy Komisar xiii Preface xvii Prologue xxiii Part One: Leadership Communication: Personal Awareness and Competing Dynamics 1 1 Discovering What Matters 9 Who Are You? 10 What Do You Want? 11 Recognizing and Refl ecting on Your Point of View--Defining Moments 15 Communicating Through the Prism of Your Values 18 Distilling Values into Conviction 18 2 Deepening Emotional Awareness 23 Recognition, Resonance, Regulation, and Response 24 The Neurobiology of Empathy: The Magic of the Mirror 28 Transmitting Empathy to Show Character: Developing Trust 32 Leadership: Empathy in Action 34 3 Connecting with Others 45 Unconscious and Unspoken Harmonies 46 Image and Symbol 48 Analogy and Metaphor 51 Narrative as Connection--Myth, Story, and Experience 56 The Rules of Engagement--Authenticity Is Paramount 64 4 Writing--Applying Discipline to Authenticity 67 Writing as a Process 68 Your Voice Comes Through 71 Documenting Competence and Connection 74 Part Two: The Personal Leadership Communication Guide: Biography with a Purpose 79 5 Establishing Competence and Building Trustworthiness 85 Establishing Competence 85 Building Trust--Authenticity 94 6 Creating Shared Context 115 Building a Common Understanding 116 Evidence: Logic and Data 133 Revealing the Personal: Showing the Passion 134 The Context Complete 136 7 Declaring and Describing the Future 141 Declaration: An Act of Creation 141 Making It Real: Spelling Out the Alternatives 144 Creating the World We Want 152 8 Committing to Action 155 Organizational and Personal Steps Toward Change 155 Personal Commitment, Personal Action 158 Involving Others--Asking for Commitment 165 9 Leadership Communication in Action 171 Projecting Your Message 173 Listening and Responding with Emotional Intelligence 177 The Daily Practice of Leadership Communication 187 Epilogue: Communication: The Cauldron of Leadership 197 Appendixes 201 A: The Choice and Use of Evidence in Leadership Communication 203 B: Framework for Personal Leadership Communication Guide 211 Notes 213 Recommended Reading 219 Acknowledgments 223 About the Author 227 Index 229

The newest edition of the bestselling guide to authentic leadership communication Much has changed in the world since the original publication of Leading Out Loud, Terry Pearce's book on authentic leadership communication. Now, more than ever, the development of a leader's message is as crucial to success as the delivery of that message