1. Setting the Scenes
2. Rapport
3. Points of View
4. Outcomes
5. From Purpose to Practice
6. Organisational Values
7. Individual Values
8. The Motivational Minefield
9. Building a Common Language
10. Working Styles
11. Finale

Your Success as a manager depends, very largely, on your capability to be an excellent communicator and upon the quality of your communication.

Since Neuro-Linguistic Programming (NLP) is based on the Study of excellence, it provides the most powerful tools currently available for Improving communication skills. There are a vide variety of Books which explain the relevant techniques. This book, however, is the first to show them practically and at work in a Management setting. Both the Authors of this Book are experienced NLP trainers. They explain in turn each of the key elements in the management process and show how NLP can help you achieve excellence in communication.
The book explains :
1. How to get other people's attention and trust
2. How to motivate through excellent communication
3. How to use verbal and Body Language to maximum effect
4. How to manage staff appraisals
5. How to develop a consistent set of organisational values

Excellence in Communication -Using the NLP Approach is a book containing the most powerful communication skills tool which is a must for every manager who wants to improve his or her powers of communication, persuasion and leadership.