Introduction --
Little: --
1: It's all about the restrooms! --
2: Small stuff matters-a lot! --
3: Flower power! --
4: Master the fine art of -nudgery! --
Excellence: --
5: If not excellence, what? If not excellence now, when? --
6: Whither excellence? Or: asleep at the wheel --
7: Quality: you'll know it when you see it --
8: Excellence is --
Special Section: Guru Gaffes --
Crisis: --
9: That which goeth up and up and up doth not goeth more up and more up and more up forever and ever and ever --
10: Good things (especially in bad times?) come in threes --
11: Get China on your mind! Get India on your mind! --
Opportunity: --
12: Tough times? Matchless opportunity! --
13: Boring is beautiful! (Or at least it can be) --
14: Old rules (yes, even in the "Age of the Internet") --
15: Build green now (no excuses!) --
16: Bottom line in bad times: obsess over the top line --
Resilience: --
17: Swan dive: guide to getting on with getting on --
18: Lifetime employment is dead; your career is not --
19: Failure-celebrate it! --
20: World's worst advice (please ignore it) --
Special Section: Recession 46: Forty-six "secrets" and "strategies" for dealing with the gut-wrenching downturn of 2007++ --
Self: --
21: You are your product-develop it --
22: Job one: amuse yourself! --
23: Fitness power = staying power --
24: Mental gymnastics, urgency of --
25: You are your story! So work on it! --
26: Develop your RPOV8-ASAP! --
Others: --
27: Kindness is free! --
28: Civil! Civil! Civil! --
29: Listen to Ann-and "act accordingly" --
30: Being there (Or: how I learned first principles from my grandfather's last rites) --
31: Appreciating the great battle: case for consideration --
32: Thoughtfulness is free (or close thereto) --
Connection: --
33: Only connect --
34: They liked Ike (because Ike liked them) --
35: Always make it personal --
36: Commit "acts of deliberate relationship enhancement" --
Attitude: --
37: Put the "eye-sparkle factor" on your menu --
38: Pleasant, caring, engaged-at 6 am! --
39: Hire "cheerful"-Or: that damned AV guy! --
40: Which "flag" are you waving? --
Performance: --
41: It's showtime! All the time! --
42: Work (like a demon) on your first impressions --
43: Work (like a demon) on your last impressions --
44: Work on your presentation skills (Or: 17 minutes can change the world!) --
Work: --
45: On being a "professional" --
46: Everything passes through finance (and so should you) --
47: What's on the agenda? Why don't you decide? --
48: We are all in sales-period --
Initiative: --
49: Make that "three-minute call"! Today! Now! --
50: Show up! (it's a start) --
51: Get up earlier than the next (in this case) gal --
52: Make an insane public effort --
Leadership: --
53: To lead is to measurably help others succeed --
54: At their service --
55: Have you "hosted" any good employees lately? --
56: Sacred trust --
57: Rat psych rules!-Or: deploying positive reinforcements' incredible potency --
Words: --
58: What do you think? --
59: Thank you --
60: I'm sorry --
61: Words of truth-from a fiction writer --
Networking: --
62: One line of code: shortest distance between "critic" and "champion" --
63: Suck down for success --
64: Formula for success: C(I) > C(E) --
65: How does your "inside game" measure up? --
Lunch: --
66: Across the board: cross-functional collaboration is issue #1 --
67: Getting along and going to lunch: solving the cross-functional cooperation problem --
Special Section: Equations: engineer's view of the secrets of effective implementation --
Yes: --
68: Just say yes!-Or: a lesson from my mother-in-law --
69: For the sheer glorious 24/7 fun of it! --
No: --
70: To-don'ts are more important than "to-dos" --
71: Some things worth doing are worth doing not particularly well --
Customers: --
72: It's 11am-have you called a customer today? --
73: There's nothing but nothing better than an angry customer! --
74: What we have here is a failure to overcommunicate --
Action: --
75: Trying my damnedest! Wrong answer! --
76: It is not enough to care! --
77: Captain "Day" and Captain "Night": a tale of two deployments and two suggestions --
78: If you want to find oil, you must drill wells --
Change: --
79: Zen and the art of achieving change where it already exists --
80: Way of the demo --
81: Big change-all at once! --
82: Big change-in a short time --
83: Clever? Never! --
Special Section: You, me, and Charlie Wilson's war --
Passion: --
84: I second that emotion! --
85: One rule! Much gold! --
86: Seize the moments --
Presence: --
87: Managing by wandering around-it's all around you! --
88: All senses! Or nonsense! --
89: Leave your wallet (or pocketbook) at home --
90: Get down from your pedestal-and beware the sound of laughter! --
91: Big plan? No, small steps (steps on the ground) --
Talent: --
92: Hiring: do you approach it with unabashed fanaticism? --
93: Promotion: are you building a "two per year" legacy? --
94: Development: are you finding and cultivating first-rate (Godlike) first-line supervisors? --
95: People who lead people: you = your development track record --
People: --
96: It's ALL (All!) about the quality of the workforce --
97: Up with people! Up your people budget! --
98: Cherish the last two-percenters --
99: Excitement axiom-and the people corollary --
Gender: --
100: Pronoun power!-Or: the customer is "she" --
101: Women lead! (Can men learn to be good sports about it?) --
102: Men, "Get the facts": women are different --
103: Dressed for success? Or: what the history of the women's suffrage movement taught me about hanging in and hanging in --
Innovation: --
104: Audacity of --research! --
105: Adhocracy-love it or leave it --
106: Beyond excellence: berserk standard --
107: Out of the shadows: skunkworks, revisited --
108: S A V (no, it's not a kind of truck) --
109: What have you prototyped lately? --
110: Hell hath no fury: celebrate "disturbers of the peace" --
111: Innovation15: what we know so far --
Listening: --
112: Now hear this! Listening is the ultimate "core competence" --
113: Are you an "18-second manager"? --
114: Get the story, give the respect --
Special Section: Quotations 34 --
Curiosity: --
115: If you have to ask-then ask (and ask and ask) --
116: Reward DNK (Do not know) --
117: Work the watercooler-Or: are you gossiping enough? --
Learning: --
118: Making the grade: lifelong learning is a mission-statement must --
119: Out-study 'em! --
120: Out-read 'em! --
121: Out-write 'em! --
122: Now enrolling: people's MBA --
Time: --
123: It might be later than you think --
124: Time off for smart behavior --
125: Time out for daydreaming! --
126: Master the art of milestoning --
Design: --
127: Design is everywhere! --
128: Is it "lickable"? --
129: Design sign: can you get there from here? --
130: Love + hate = design power --
Details: --
131: Case of the two-cent candy --
132: If the envelope doesn't fit, forget it! --
133: It's all about the mud --
134: Think billboard sign-we care-we don't care --
Grunge: --
135: Enemy within-or: there is no cost higher than the cost of rigidity --
136: Become a decentralization dervish! --
137: Play the great grunge removal game! --
138: 1 percent drill: clearing away a world of "slop" in just 45 minutes --
139: Goal: to make "common sense" more common --
Enterprise: --
140: Organization is "people serving people" (period!) --
141: PSF mandate: "work worth paying for" --
142: Don't let the "enemy" rule your life --
143: Love your competitors --
Special Section: Top 50 "Have Yous" --
Reimaging: --
144: Create a "Cathedral"! (if not, what?) --
145: Enable dreams (if not, what?) --
146: Launch "Project Ray" --
147: Realism? Not on my watch! --
Wow: --
148: If no WOW, then no go --
149: What makes you so special?-Or: "Only" beats "Best" --
150: Is it "gaspworthy"? --
151: Extremism in the defense of WOW is no vice --
Now: --
152: Welcome to the age of metabolic management --
153: Walls of "yesterdays" Walls of "tomorrows" --
154: Pissing away your life: like it or not, work is life! --
Impact: --
155: Forget longevity-think "dramatic frenzy" --
156: How about replacing your "wish it were" list with a "do it now" list? --
Special Section: Heart of business strategy: --
Success: --
157: 3H Model of success --
158: 5-word, 5-point "complete" "excellence manifesto" --
159: Full Nelson-Or: 13 lessons on "navigating" excellence --
160: Cheat sheet for tough time (and other times, too) --
Big: --
161: Retirement sucks --
162: Think legacy! --
163: Don't forget why you're here! --

Offers a collection of business success tips that encourages a back-to-basics approach in order to learn to excel at the people side of business.