PART :I OPERATIONS STRATEGY AND MANAGING CHANGE


Chapter 1.Introduction to the Field
Chapter 2.Operations Strategy and Competitiveness
Technical Note 2 Optimizing the Use of Resources with Linear Programming
Chapter 3.Project Management
Chapter 4.Product Design

Technical Note 4 Learning Curves


PART :II PROCESS SELECTION AND DESIGN


Chapter 5.Process Analysis
Technical Note 5 Job Design and Work Measurement
Chapter 6.Manufacturing Process Selection and Design
Technical Note 6 Facility Layout
Chapter 7.Service Process Selection and Design
Technical Note 7 Waiting Line Management
Chapter 8.Quality Management: Focus on Six Sigma
Technical Note 8 Process Capability and Statistical Quality Control
Chapter 9.Operations Consulting and Reengineering


PART :III SUPPLY CHAIN DESIGN


Chapter 10.Supply Chain Strategy
Chapter 11.Strategic Capacity Management
Chapter
Technical Note 11 Facility Location
Chapter 12.Lean Production


PART : IV PLANNING AND CONTROLLING THE SUPPLY CHAIN


Managerial Briefing Enterprise Resource Planning Systems
Chapter 13.Forecasting
Chapter 14.Aggregate Sales and Operations Planning
Chapter 15.Inventory Control
Chapter 16.Material Requirements Planning
Chapter 17.Operations Scheduling
Technical Note 17 Simulation
Chapter 18.Synchronous Manufacturing and Theory of Constraints


SUPPLEMENTS


A Financial Analysis
B Operations Technology

The text provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. Written from a managerial perspective, the text has strong "strategy" components. Examples from the world and India enriches the text.