Preface. Acknowledgments. Chapter 1: The Current State of the Balanced Scorecard. The Road Ahead. Why the Balanced Scorecard Has Risen to Prominence. The Balanced Scorecard. Is the Balanced Scorecard Here to Stay? Chapter 2: First Things First. Why Balanced Scorecard and Why Now? Who Owns the Balanced Scorecard?: Exploring Executive Sponsorship. Self--Assessment Questions. Chapter 3: Before You Measure. Your Balanced Scorecard Team. Balanced Scorecard Training. Getting the Word Out: Communication Planning. Terminology and the Balanced Scorecard. Your Balanced Scorecard Implementation Plan. Chapter 4: Strategy Maps. Developing the Strategy Map. Personalizing Your Strategy Map. Chapter 5: Measures, Targets, and Initiatives. Performance Measures. Adding Meaning to Measurement through the Use of Targets. Mapping and Prioritizing Organizational Initiatives. Chapter 6: Cascading the Balanced Scorecard to Drive Organizational Alignment. Developing Implementation Principles for Cascading Success. Understanding the Highest--Level Balanced Scorecard. Cascading Is Based on Influence. Reviewing Cascaded Balanced Scorecards. Chapter 7: Key Balanced Scorecard Process Linkages: Budgeting, Compensation, and Corporate Governance. Strategic Resource Allocation: The Balanced Scorecard and Budgeting. Linking Pay with Performance:The Balanced Scorecard and Compensation. The Balanced Scorecard and Corporate Governance. Chapter 8: Sharing Balanced Scorecard Results: Reporting and Strategy--Centered Management Meetings. Reporting Balanced Scorecard Results. The Strategy--Centered Management Meeting. Appendix 8A: Choosing Balanced Scorecard Software. Chapter 9: Building the Balanced Scorecard at Aliant, Inc. Pouring a Foundation for Balanced Scorecard Success. Aliant's Strategy Map, Performance Measures, Targets, and Initiatives. Cascading the Balanced Scorecard to Build Organizational Alignment. Reporting Balanced Scorecard Results. Everybody Wins: Linking the Balanced Scorecard to Incentive Compensation. Aliant's Balanced Scorecard Results. Index.

Presenting the next step for balanced scorecard implementation, Balanced Scorecard Diagnostics provides a step--by--step methodology for analyzing the effectiveness of a companya s balanced scorecard and the tools to reevaluate balanced scorecard measures to drive maximum performance.

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