Contents
Preface ix
PART 1 Overview of Logistics
CHAPTER 1 Logistics and the Supply Chain
Economic Impacts of Logistics
Logistics: What It Is
The Increased Importance of Logistics
The Systems and Total Cost Approaches to Logistics
Logistical Relationships Within the Firm
Activities in the Logistical Channel
Logistics Careers
Summary
Questions for Discussion and Review
Suggested Readings
Case 1-1 Sudsy Soap, Inc.
Case 1-2 KiddieLand and the Super Gym
CHAPTER 2 The Supply Chain Management Concept
Key Attributes of Supply Chain Management
Barriers to Supply Chain Management
Supply Chain Management and Integration
Summary
Questions for Discussion and Review
Suggested Readings
Case 2-1 Johnson Toy Company
Case 2-2 Wyomo Grocery Buyers' Cooperative
CHAPTER 3 Logistics and Information Technology
General Types of Information Management Systems
Electronic Commerce and Logistics
Summary
Questions for Discussion and Review
Suggested Readings
Case 3-1 Sports Car Care
Case 3-2 Just-in-Time in Kalamazoo
PART 2 Elements of Logistics Systems
CHAPTER 4 Demand Management, Order Management and Customer Service
Demand Management
Order Management
Customer Service
The Role of Logistics in Establishing Customer Service Levels
Measuring and Controlling Customer Service
Summary
Suggested Readings
Questions for Discussion and Review
Case 4-1 Cheezy Wheezy
Case 4-2 Handy Andy, Inc.
CHAPTER 5 Protective Packaging and Materials Handling
Product Characteristics
Packaging
Unit Loads in Materials Handling
Beyond the Unit Load
Materials Handling
Summary
Questions for Discussion and Review
Suggested Readings
Case 5-1 Let There Be Light Lamp Shade Company
CHAPTER 6 Transportation
Transportation Modes
Air Freight
Motor Carriers
Pipelines
Railroads
Water
Intermodal Transportation
Transportation Specialists
Transportation Regulation
Legal Classification of Carriers
Summary
Questions for Discussion and Review
Suggested Readings
Case 6-1 Boone Shoe Company
CHAPTER 7 Transportation Management
Rate (pricing) Considerations
Modal and Carrier Selection
Documentation
Making and Receiving Shipments
Transportation Management Systems
Transportation Service Quality
Summary
Questions for Discussion and Review
Suggested Readings
Case 7-1 Chippy Potato Chip Company
Case 7-2 N¿rnberg Augsburg Maschinenwerke (N.A.M.)
CHAPTER 8 Distribution Center, Warehouse, and Plant Location
Determining the Number of Facilities
General Factors Influencing Facility Location
Specialized Location Characteristics
Finding the Lowest-Cost Location
Grid Systems
Locating Inside Another Firm's Existing Channels
Facility Relocation and Facility Closing
Summary
Questions for Discussion and Review
Suggested Readings
Case 8-1 Aero Marine Logistics
Case 8-2 Alberta Highway Department, Region VI
CHAPTER 9 Inventory Management
Inventory Classifications
Inventory-Related Costs
When to Order
How Much to Reorder
Inventory Flows
Contemporary Approaches to Managing Inventory
Inventory Management: Special Concerns
Summary
Questions for Discussion and Review
Suggested Readings
Case 9-1 Low Nail Company
Case 9-2 Jackson's Warehouse
CHAPTER 10 Warehousing Management
Public, Private, Contract, and Multiclient Warehousing
Design Considerations in Warehousing
Warehousing Operations
Summary
Questions for Discussion and Review
Suggested Readings
Case 10-1 Sandy's Candy
Case 10-2 Minnetonka Warehouse
CHAPTER 11 Procurement
Procurement Objectives
Supplier Selection and Evaluation
Quality Issues in Procurement
Global Procurement (sourcing)
Electronic Procurement
Investment Recovery
Socially Responsible Purchasing
Summary
Questions for Discussion and Review
Suggested Readings
Case 11-1 Easing Ira's Ire
Case 11-2 Tempo Ltd.
CHAPTER 12 International Logistics
Government Influences on Foreign Trade
Documentation
Terms of Sale and Payment
International Trade and Supply Chain Specialists
Transportation Considerations in International Distribution
International Trade Inventories
Summary
Questions for Discussion and Review
Suggested Readings
Case 12-1 HDT Truck Company
Case 12-2 Belle Tzell Cell Company
PART 3 Organizing, Analyzing, and Controlling Logistics Systems
CHAPTER 13 Logistics Systems Controls
Accounting Controls
Worker Productivity
Energy Controls
Maintaining Channel Integrity
Managing Returned Goods
Controlling Theft
Protectionism Against Terrorism
Summary
Questions for Discussion and Review
Suggested Readings
Case 13-1 Brant Freezer Company
Case 13-2 Red Spot Markets Company
CHAPTER 14 Organizing and Analyzing Logistics Systems
Organizing Logistics Within the Firm
What is Systems Analysis?
Partial Systems Analysis
Comprehensive Systems Analysis
Summary
Questions for Discussion and Review
Suggested Readings
Case 14-1 Columbia Lumber Products Company
Case 14-2 Trigo Export Co., Ltd.
Glossary
Subject Index
Name Index

Exploring modern logistics from a managerial perspective, this text brings theory to life with its practical and thorough coverage of the fundamentals of logistics in today's dynamic global landscape.