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Four practical revolutions in management : systems for creating unique organizational capability ShoÌ"ji Shiba; David Walden

By: Contributor(s): Publication details: Productivity Press 2012 New YorkDescription: xxii, 757 p. PaperISBN:
  • 9781563273889
Subject(s): DDC classification:
  • 658.4013
Contents:
The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods.
List(s) this item appears in: Recent Additions to the Library-January-17
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
Book Book Main Library ON SHELF QUALITY CO 658.4013/ Shi/Wal/ 32831 (Browse shelf(Opens below)) Available 11132831
Total holds: 0

The evolution of the customer satisfaction concept --
Survival in a rapidly changing world --
Developing a unique organizational capability --
Change in the work concept --
Evolution of customer focus and its challenges --
Improvement as a problem-solving process --
Process discovery and management --
Process control and variation --
Reactive improvement and the 7 steps method --
Management diagnosis of the 7 steps of reactive improvement --
Process management mobilization case study : Teradyne --
Planning projects or tasks --
Proactive improvement --
Applying proactive improvement to develop new products --
Engagement and alignment of organization members --
Coordinating behavior --
Leading change --
Self-development --
Teamwork skill --
Initiation strategies --
Infrastructure for mobilization --
Phase-in --
U.S. focused strategies for phase-in --
Hoshin management --
Leading process improvement --
Further case studies in mobilization --
The practice of breakthrough --
Networking and societal diffusion : regional and national networking --
Ongoing integration of methods.

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